Terms & Conditions

These Terms & Conditions apply to all website design, development, hosting, maintenance, SEO and related services (the "Services") provided by Ballina Website Designer ("we", "us", "our") to you ("you", "the client").

By accepting a quote, paying an invoice or deposit, or asking us to start work, you agree to these terms. If anything in a written quote differs from these terms, the quote applies for that project.

• Quotes are valid for 30 days and are based on the scope described in the quote. Work outside that scope is quoted separately before it is done.
• The Starter Site package is a one-off fee for a one-page or up to 5-page website as described on our website.
• The Monthly Care Plan is billed monthly in advance and continues until cancelled.
• Unless agreed otherwise in writing, payment is due within 7 days of invoice. All prices are in Australian dollars (AUD).
• We may pause work, or suspend hosting, if invoices remain unpaid after a reminder.

• Provide the text, images, logos and other content for your website in a timely manner. Delays in providing content may delay the delivery date.
• Make sure you own, or have permission to use, all content you give us, and that it is accurate and lawful.
• Review the website and give feedback or approval within a reasonable time.

Delivery timeframes (for example "delivered in 2 weeks") are estimates that start once we have received your deposit or payment and all required content. Each package includes a reasonable number of revision rounds; extra changes after approval may be charged at our standard rate.

• You own your business name, logo, and all text and images you supply to us.
• Your website is built and hosted on our own website platform. The design, code, layouts, admin system and underlying platform remain the property of Ballina Website Designer.
• While your website is hosted with us and your account is paid up, you have the right to use your website for your business.

If you decide to move to another web designer or hosting provider, please note:

• The website itself cannot be transferred. Because it is built on our own platform, the exact website (its design, code and admin system) cannot be moved to another provider. Your new provider will need to build a new website.
• Your domain name can be transferred. If your domain is registered in your name, we will provide the transfer (EPP/authorisation) code and reasonable help to move it, once all outstanding invoices are paid.
• Your content can be provided. On request, we will supply a copy of the text and images you gave us, so your new provider can use them.

When your Care Plan or hosting ends, your website will be taken offline at the end of the paid period.

We aim to keep your website online, secure and backed up, but we cannot guarantee 100% uptime, as hosting relies on third-party providers. You can cancel the Monthly Care Plan at any time with 30 days' written notice. Fees already paid are not refundable for the current month, except where required by law.

We use recognised best practices for on-page and local SEO, but search engines such as Google control their own rankings. We cannot guarantee specific rankings, traffic or sales.

Some features rely on third-party services (for example domain registrars, email, maps or payment providers). Their own terms and fees apply, and we are not responsible for their outages or changes.

If you cancel a project after work has started, you agree to pay for work completed up to the cancellation date. Deposits cover work already started and booked time and are non-refundable unless required by law. Nothing in these terms limits your rights under the Australian Consumer Law.

To the extent permitted by law, our total liability for any claim related to the Services is limited to the amount you paid for those Services in the previous 12 months, and we are not liable for indirect or consequential loss (such as lost profits or data). Where the Australian Consumer Law applies, our liability is limited to re-supplying the Services or paying the cost of having them re-supplied.

Unless you ask us not to, we may show your completed website (name, screenshot and link) in our portfolio.

We may update these terms from time to time; the version on this page applies from the date shown above. These terms are governed by the laws of New South Wales, Australia.