Privacy Policy

Ballina Website Designer respects your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and we only collect what we need to respond to you and provide our services.

When you send a quote request or contact us, we may collect:

• Your name and business name
• Email address and phone number
• The service you are interested in and your message
• Any content or files you send us for your website

We do not collect payment card details on this website.

• To reply to your enquiry and prepare quotes
• To deliver, host and support your website and services
• To send invoices and important service updates

We do not sell, rent or trade your personal information, and we do not send marketing emails without your consent.

Enquiries are stored in a secure database and sent to our business email so we can respond. Images uploaded to websites are kept in secure cloud storage. Access is restricted to us, and we take reasonable steps to protect your information from misuse, loss and unauthorised access. Some of our service providers (such as hosting and email providers) may store data on servers outside Australia.

This website only uses essential cookies, for example to keep the site owner signed in to the admin area. We do not use advertising cookies. If we add analytics in future, this policy will be updated.

We only share your information with trusted providers who help us run our business (such as hosting, email and domain providers), or where required by law.

You can ask to see, correct or delete the personal information we hold about you at any time by emailing us. We will respond within a reasonable time, usually 30 days.

If you have a privacy concern, please contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page.